Terms and conditions

www.earhealth.gr is the online store of exposure and sales through the Internet of the Greek company Earhealth, based in Thessaloniki (Egnatia 87 – Phone: 2310 242224 – email: [email protected] – GEMI: 121560006000). Before you enter the online store and browse our website, we invite you to consult the following terms and conditions which apply specifically to the use of this store, located in www.earhealth.gr address.

Make sure you agree with the following terms and conditions as the re-use and navigation through www.earhealth.gr site involves explicit and unconditional consent and agreement with them.

1. Conditions

a. Earhealth reserves the right to unilaterally amend or update these terms and conditions of transactions made through the e-shop, according to the needs and usages. Earhealth undertakes to inform users of any alterations and any changes through the website of this online store.

2. Information and Products

a. Earhealth is committed to quality, completeness and accuracy of the information listed on the website www.earhealth.gr, both as to the exact details described as those supplied by the online store, service under subject to any technical or typographical errors that can not be predicted or occur unintentionally or downtime of the site on grounds of force majeure.

3. Limitation of Liability

a. Earhealth is not liable to customer/user for damages that may result from the execution or not of their order (except in paragraph 9. “Withdrawal/Return-Replacement Products”).
b. Also reserved to the time of delivery of goods in cases of force majeure. In the online store www.earhealth.gr no guarantee can be provided for the availability of the products, but timely information on final consumers of their unavailability.
c. The electronic shop www.earhealth.gr provides the content (eg information, names, photographs, etc.), products and services available through the website “as is” .
d. In any case, the online store Earhealth is not responsible for any legal or civil and/or criminal nature, nor for any damage (direct, special or consequential which, without limitation, alternatively and/or cumulative form of loss of profits , data, lost profits, compensation, etc.) from site visitors or others on grounds related to the operation or not and/or use of the website and/or inability to provide services and/or information available on the site and/or any unauthorized third party interventions to products and/or services or information available through it.

4. Copyright

a. This site is the official online store of Earhealth. All website content, including images, graphics, photographs, texts, services and products are property of Earhealth and protected by the relevant provisions of Greek law, European law and international conventions.
b. Any copying, analog/digital recording and mechanical reproduction, distribution, transmission, downloading, processing, resale, create derivative works, or misleading the public about the real provider of the content of the website. Any reproduction, republication, uploading, posting, or transmission or any other use of the Content in any way or means for commercial or other purposes is permitted only with prior written permission of Earhealth or any other legitimate holder of those copyrights.
c. The names, images, logos and distinctive features representing Earhealth and/or online www.earhealth.gr store and/or third parties contracted with them and the products or services are proprietary marks and trademarks Earhealth of and/or www.earhealth.gr or more third parties and are protected by Greek, European and international trademark laws, and industrial and intellectual property. In any case, the appearance and report www.earhealth.gr website and online store Earhealth should in no way be construed as a transfer or license or right to use.

5. User Responsibility

a. Users of www.earhealth.gr site agree not to use the electronic shop Earhealth to send, post, send an e-mail or otherwise transmit any Content that is unlawful, harmful, threatening, abusive, harassing, libelous , defamatory, vulgar, obscene, libelous, violate the privacy of another, shows empathy, or is racial, ethnic or other discrimination, may cause harm to minors in any way, not be transmitted in accordance with the law or contractual or managing relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or covered by confidentiality agreements) infringes any patent, trademark, trade secret, copyright or other proprietary rights of others, contains software viruses or any other computer code, files or programs designed to interrupt, damage, destruction or equipment the operation of any computer software or hardware, intentionally or unintentionally contravenes existing Greek and EU legislation and provisions that may impede third parties in any way and any content used to collect or store personal data about other users.

6. Security

a. Earhealth recognizes the importance of the issue of security of your personal information and your online transactions and take all necessary measures with the most modern and advanced methods to ensure maximum safety. All information related to your personal information and transactions are secure and confidential.

7. Privacy Policy

a. When you visit the pages of www.earhealth.gr and to order products, but also to ensure the ability to contact you to inform you of our new products, you may ask you to register your information (name, address, email address, phone etc.). Any personal data anywhere on the pages and services of the website of www.earhealth.gr, intended solely to ensure the operation of the service and from any party may not be used without complying with the provisions of Law . 2472/97 on the protection of personal data, as in force each time.

b. The holdings data file may be communicated to the competent judicial, administrative and other legal authorities upon request and in accordance with the pertinent legislation. The Client, within the secrecy of telecommunications law, media rights and refusal provided for in Articles 11-13 of Law. 2472/1997

8. Withdrawal / Return – Replacement Products

a. You have the right to return products purchased and ask for replacement a) in all cases where a demonstrable fault of Earhealth sold the wrong products or poor quality and faulty (wrong in taking the order, the pricing, the mission and b) in all cases where there was a problem / real defect in the product (function or quality) which covers the product warranty.
b. In any case, for all the above cases the maximum time for replacement return margin may not be extended beyond fourteen (14) calendar days of receipt. Furthermore, all cases should the product for replacement, repair needed to be accompanied by the original sales receipt. For all these cases to replace, repair products must be in the state received from the client, complete and without damage and the packaging is that which normally accompanies the product and is in excellent condition, with all papers accompanying the product (eg DAL, Ap. Retail etc). Before any return is prior consultation with the company «Earhealth». In any case the return and replacement is feasible under the following conditions:
c. contacting the same day or the next working day «Earhealth» company
d. the product is not used
e. the product is accompanied by all necessary documents proving the transaction (eg DAL, Ap. Retail etc)
f. If not returned within 14 days then Earhealth can not accept any refund or replacement.

10. Order Cancellation

a. Cancellation of orders may be made in the following cases:

b. Before the order is completed, during the electronic order process you can press the “Cancel” button.
c. Upon receipt of the product, call us on 2310 242224 or send an email, explaining the reason you wish to cancel the order. One of our associates will assist you and inform you about all your options.

11. Payment

a. Payment upon receipt of your order at (delivery)
b. Payment through Paypal
c. Payment by credit card via the secure system of Alpha bank. Our online store accepts credit cards Visa, MasterCard, Maestro, American Express, Diners.
All payments made using the card are processed through the electronic payment platform “Alpha e-Commerce” of Alpha Bank and uses TLS 1.1 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
d. By bank transfer:
Prepay your order in one of the following accounts of the banks we cooperate with:

Alpha Bank IBAN: GR7601404830483002002002992
Piraeus IBAN: GR9701722260005226062481681
National Bank of Greece: GR9001102110000021165068608

With your name as depositor etiology send us a copy of the bank transfer by e-mail at [email protected] . Upon receipt of the copy of the bank transfer, we will send your order.

Earhealth product pricing is the same in all our distribution channels: e-shop, shop.
In any case though our utmost for the exact indication of the components and the prices we quote in our shop we can not exclude the possibility of occurrence of typographical or technical errors in prices and product features.